In purchases made from kurtjewellery.com, your order is sent to your delivery address as an insured person through a contracted cargo company. You can check the status of your order on the order confirmation page. You will be notified by e-mail when your order is delivered to the cargo company. Prepared orders are delivered to the cargo company on weekdays, and the cargo company delivers on weekdays.
It is expected that the orders delivered to the cargo company will be in your hands within 48 hours, except during the days when the Cargo company does not deliver. If you do not receive your order at the end of this period, you can contact us using the contact form. If you have made your payment by using a credit card, your 3D Secure security system must be approved so that your order can be delivered to the delivery address you indicated during the purchase.
If your prefer money order/EFT you must send the money order/EFT to our bank accounts and send your bank receipt to info@ kurtjewellery.com via e-mail and also you must indicate your name, surname and the order number on the money order/EFT part.
After your payment is confirmed, as a second step the products are made for you in the direction of your preferences as you order.
The preparation of the products takes between 1 and 10 days after approval of payment.
You will be notified by e-mail or by telephone if the preparation phase is over indicated time period.
Every product you buy from kurtjewellery.com with the quality setting certificate. If the order has the same delivery address and billing address, the product will be delivered with invoice and delivery note. If the delivery address and the billing address are different, the product’s invoice will be sent to the invoice address and if the product will be sent to the delivery address with the dispatch note. In case the buyer can not be found at the delivery address, the cargo company leaves a visit notice note. If the BUYER who took a visit notice note on his/her address, does not contact with the cargo company within 3 days, the cargo company will bring the package back to kurtjewellery.com. Be sure to check your product before receiving your orders.
Receive your order after you check it out.
In case you think that the products are missing or damaged, please do not take delivery of the package and have the cargo authority to write minute and then contact the kurtjewellery.com official.
The insurance condition for delivery lasts to the door.
For this reason, it will be your own benefit to check and receive the product.
When you receive the product, you agree that the cargo company fully fulfills its mission.